Your privacy is not something we take lightly. This policy clearly explains how W1Win collects, uses, stores, and protects the personal data of every member in Malaysia — in full compliance with the Personal Data Protection Act 2010 (PDPA).
W1Win ("we", "our platform") understands that your trust depends not only on the quality of the services we provide, but also on how we handle the information you entrust to us. This Privacy Policy sets out in detail the privacy practices W1Win and your rights as a member in Malaysia.
This Policy applies to all information collected through the website https://w1win.ws, the W1Win mobile app (where applicable), and all our communication channels including email, live chat, and WhatsApp. By using any of the services W1Win, you agree to the collection and use of data as described in this Privacy Policy.
W1Win collects various types of personal data depending on how you interact with our platform. Below is a breakdown of the data types collected, their purposes, and the legal basis for collection:
| Data Type | Example | How It Is Collected | Essential |
|---|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Registration form, KYC verification | Contract |
| Contact Data | Malaysian phone number, email, address | Account registration | Contract |
| Financial Data | Bank account, eWallet details, RM transaction history | Deposit/withdrawal processing | Contract |
| Activity Data | Betting history, games played, login records | Automated system records | Contract |
| Technical Data | IP address, device type, browser, location | System logs, cookies | Legitimate Interest |
| Marketing Data | Communication preferences, promotional feedback | Account settings, surveys | Consent |
We collect data from three main sources: (1) data you provide directly during registration and use of the platform, (2) data generated automatically through your use of our services W1Win, and (3) data from legitimate third parties such as payment providers Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX and identity verification bodies for AML/KYC purposes.
W1Win using your personal data for legitimate and necessary purposes to provide you with the best service as a member in Malaysia. We do not use your data for any purposes unrelated to W1Win services.
W1Win does not sell your personal data to any third party. However, there are limited situations where we need to share data with trusted partners in order to operate our services.
| Third Party | Purpose of Sharing | Data Shared | Regulated |
|---|---|---|---|
| Payment providers (TnG, GrabPay, DuitNow, FPX) | Processing RM deposits & withdrawals | Transaction details only | Yes |
| Identity verification provider (KYC) | MyKad verification & AML | Identity information | Yes |
| Game software provider | Match management & jackpot | Fully anonymised player ID | Yes |
| Analytics platform (aggregated data) | Platform improvement | Anonymous / anonymised data | Yes |
| Relevant Malaysian authorities | Legal obligation | By court order | Mandatory |
W1Win implement comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure.
In the event of a data breach that may affect your rights, W1Win committed to notifying you within 72 hours of becoming aware of an incident, in line with industry best practices. The notification will include details of the data affected, actions already taken, and steps you should take to protect yourself.
W1Win retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account + 7 years | AML & Malaysia legal requirements |
| RM transaction records | Minimum 7 years | Malaysia Companies Act & Tax legislation |
| KYC / identity verification records | 5 years after account closure | AML Obligations |
| Support communication logs | 3 years | Dispute resolution |
| Marketing & communications data | Until you withdraw consent | Consent-based |
| Technical & security logs | Rolling 12 months | Security monitoring |
As a data subject under Malaysia's Personal Data Protection Act 2010, you have important rights regarding your personal data held by W1Win.
W1Win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies on W1Win
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the platform. W1Win and you may be unable to log in or carry out transactions as normal.
Platform W1Win is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Should we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that data and close the account in question.
W1Win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in how we deliver our services.
Any material changes to this Privacy Policy will be communicated to members via their registered email and in-platform notifications W1Win at least 14 days before taking effect. The "Last Updated" date at the top of this page reflects the version currently in force.
If you have any questions, concerns, or complaints regarding how W1Win manage your personal data, or to exercise any of the privacy rights set out in this Policy, please contact us through the following channels:
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